Safe Care Package
Six months of OT support, shaped around your service.
The Code of Practice has made it much clearer what safe manual handling in care should look like. For most providers, the harder part is getting there while still running a service.
The Safe Care Package puts an occupational therapist alongside your team for six months, working through it with you at a pace your service can carry.
Why six months
One training day fades. One review fixes one routine. Six months is long enough for new routines to settle in and for your documentation to catch up with what really happens on shift. It's also long enough to respond when something comes up part way through, which it usually does.
How it works
Getting to know your service. We start with an initial assessment of how things are done now. That covers your clients with the most complex needs, your current manual handling plans, training records and procedures, and any hazard reports that have been sitting unresolved.
Your plan. We share what we found, make recommendations and agree a plan with you. The plan sets out priorities in an order that makes sense for your team, your clients and your budget.
Working through it together. Over the following months we deliver the plan with you. That might mean onsite visits, training sessions, new or updated plans and procedures, and regular check-ins with Natasha. When a hazard is reported or a client's needs change, you have someone to call.
Review and the year ahead. At six months we review progress against the plan, hand over everything that's been built and map what your service needs over the next 12 months.
What a package can include
Sample packages
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This one suits providers whose biggest gap is training. New staff are learning on the job, skills vary from shift to shift, or the team hasn’t been properly shown how to use the equipment.
Over six months that might include foundation manual handling training for new staff, refreshers for the wider team, equipment-specific sessions on hoists, slings and slide sheets, client-specific training for complex routines, and training records that show what each worker has been trained in.
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This one suits providers whose team is trained but whose client documentation hasn’t kept up. Plans are out of date, routines have changed since they were written, or hazard reports never quite get resolved.
Over six months that might include manual handling plans reviewed and rewritten to match what really happens, risk assessments for new clients and changing needs, Care Service Design for your highest-risk routines, timely support when a hazard is reported, and help with your reporting obligations.
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This one suits providers who want to know where they stand now that the Code of Practice is in place. They’d rather work through the whole picture than one piece of it.
Over six months that might include a review of your service against the manual handling requirements of the Code of Practice, a clear plan for closing the gaps, safe work procedures and training documentation brought into line, a hazard reporting process your staff actually use, and a review at six months so you can see how far you’ve come.
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Suited to a smaller provider with a team of support workers and a handful of clients with physical support needs. The focus is putting the basics in place properly, once.
Over six months that might include an assessment of your service, foundation manual handling training for the whole team, manual handling plans for your xxx highest-need clients, a hazard reporting process your staff actually use, and monthly check-ins with Natasha.
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An established provider after a worker injury, a run of hazard reports or a lot of staff turnover. The focus is finding where practice has drifted from what's documented and closing the gap.
Over six months that might include a review of the affected services, refresher and equipment-specific training, manual handling plans updated to match what really happens, procedures aligned with the Code of Practice, and priority hazard response for the full six months.
Care routines that have been designed, documented and risk-assessed
A team trained in the tasks they actually deliver, with records to show it
Procedures you can hand an inspector with confidence
A clear plan for the year ahead
What you'll have at the end
Owners, directors, managers, coordinators and quality or WHS leads in aged care and disability support who want ongoing occupational therapy support without bringing a therapist in house.
Who it's for
Not ready for six months?
Care Provider OT Support Consultation A 60-minute session with Natasha to work out next steps on one tricky situation, like a hazard report, a difficult piece of equipment or a new client with high support needs. $220 + GST. [→ Book a consultation ]
Care Service Design Design one routine properly, start to finish.
Common questions
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Each package is priced to your organisation. After a discovery call we send you a proposal within 48 hours, with options so you can see what's possible at different levels.
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Yes. Plenty of providers start with the services they're most concerned about and build from there.
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We work onsite across the Illawarra, Southwest Sydney and Sydney. Other areas can be considered upon request.
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Any Safe Care Package booked and paid in full before 31 December 2026.
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You leave with everything we've built and a plan for the year ahead. Many providers choose to keep going, and we'll talk through options at your six-month review.
