Booking Terms and Conditions — Online Appointments

These terms apply to all appointments booked online through Movementum's scheduling page, including free consultation calls and fee-based sessions delivered by phone, zoom or Google Meet. Booking an appointment means you agree to these terms.

Bookings and confirmation

A booking is confirmed once it's submitted through Acuity. Fee-based appointments (MH Mentoring, Care Provider OT Support Consultation) are confirmed once payment is received in full — no session is held without payment. Free consultations (Discovery Call, Manual Handling Training Enquiry) are confirmed on submission, no payment required. A confirmation email follows with the Google Meet link for the appointment.

Fees and payment

Fees for fee-based sessions are payable in full at the time of booking, via the payment method offered at checkout. Prices are as listed on the booking page at the time of booking.

Cancellations and rescheduling

We ask for at least 48 hours notice to cancel or reschedule a fee-based appointment.

48 hours notice or more — reschedule to another time at no extra cost.
Less than 48 hours notice, or a missed appointment — the session is treated as delivered and the fee is forfeited.

Free consultations can be cancelled or rescheduled any time through the link in the confirmation email — there's no fee involved, these appointments are only then available to be rebooked once, after which a fee-based appointment will only be available.

Non-refundable fees

Fees paid for Manual Handling Mentoring and Care Provider OT Support Consultation sessions are non-refundable once the booking is confirmed, including where a client cancels with less than 48 hours notice or does not attend. This doesn't affect any rights you have under the Australian Consumer Law, including where a service isn't provided as agreed.

Late arrival

If you join late, the session still ends at its scheduled time — it isn't extended to make up the lost time. Arriving more than 15 minutes late without notice may be treated as a missed appointment under clause 3.

What you'll need

A stable internet connection and a device with camera and microphone access to Google Meet or Zoom. It's your responsibility to check your setup works before the session — connection issues on your end don't extend or refund the session.

Confidentiality

What's discussed during a session is kept confidential. Any case or client details shared as part of MH Mentoring or Care Provider OT Support Consultation are used only to prepare for and deliver that session, and are stored securely in line with Movementum's privacy practices.

Scope of support

MH Mentoring and Care Provider OT Support Consultation provide general professional guidance based on the information you share — they aren't a substitute for an individual clinical assessment of a specific client, where one is needed.

Changes to these terms

These terms may be updated from time to time. The version current at the time of booking applies to that appointment.

Contact

Questions about a booking, a cancellation, or these terms — natasha@movementum.com.au